FAQ
Not a client yet
Billing
- What are the different billing options?
- How will a bank transfer be linked to my account?
- How does the monthly statement work?
- How can I consult my statements?
- How can I switch to paying via my mobile bill?
- How can I change the payment method or link a credit card to an account?
SMS parking
Mobile parking
- What should I do if I do not receive a confirmation message?
- What should I do if the parking meter is faulty?
- What happens if I forget to stop a parking session?
- What happens if I get a fine?
- Can I pay for several vehicles simultaneously?
- How will the traffic warden or car park attendant see that I've paid?
Off-street
- How to enter the Q-PARK car park on foot?
- What does "Off-street parking via number plate recognition" mean with 4411 and how does it work?
- How do I register my car for Off-street parking?
- How do I know that my parking session has started / ended?
- What do I do when I enter a garage?
- What do I do when I drive out of a garage?
My 4411
For business
4411 app
Vouchers
- What are vouchers?
- How do I activate a voucher?
- How much does a voucher cost?
- When do I pay with vouchers?
- Where can I use vouchers?
- Where can I buy vouchers?
SNCB
- How do I activate the SNCB service for my PRO-account?
- How do I buy a ticket?
- I am entitled to an increased allowance. Is this available in the 4411 app?
- Can I buy a ticket for someone else?
- Can I bring a pet?
- Can I take a bicycle with me?