In this case, you should check if someone else in your close circle has used your vehicle with your active number plate. Since it is active on your account, the payment will also go through your 4411 account.
If this is not the case, we recommend that you contact the provider of the parking garage. The provider can check (on the basis of camera images) what exactly went wrong.
- Q-Park: firstname.lastname@example.org
- Sint-Truiden (GAZO car park & sports hall): email@example.com
- De Singel Antwerp: firstname.lastname@example.org